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Professional Services Fact Sheet
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Software Support
EQECAT's Professional Services team offers comprehensive product support to maximize clients' productivity. EQECAT supports its clients by respecting their business needs and deadlines while providing unsurpassed customer service. Professional Services provides support with EQECAT products including our 181 catastrophe models worldwide and catastrophe modeling platforms RQE™ (Risk Quantification & Engineering) and WORLDCATenterprise™.
EQECAT Professional Services Team
EQECAT's Professional Services team members have nearly 20 years of industry experience on average. Professional Services team members are experienced customer service professionals with insurance, engineering, and technology backgrounds.
Telephone and Email Support
EQECAT's Global Professional Services team provides telephone and email support during the following business hours:
Greenwich Mean Time: 8 am – 1 am
Central Europe: 9 am - 2 am
UK: 8 am - 1 am
Bermuda: 4 am - 9 pm
Americas (North, Central, South America): 3 am - 8 pm Eastern
EQECAT Product Support Phone Numbers:
(201) 287-8333 - In the US and Canada
+44 207 265 2040 - In the UK, Europe, and Asia
Knowledge Base and Support Portal
In addition to our email and phone support, EQECAT's Knowledge Base and Service Portal are available 24 hours/day, seven days a week. The EQECAT Knowledge Base is comprised of FAQs compiled from approximately a decade of client inquiries and solutions. The Service Portal enables clients to submit a product support case for review and response by the EQECAT Professional Services team.
Cases can be submitted for:
- Request for information
- Workflow interruption
- Questions related to the use of EQECAT products